My Account FAQs
I forgot my Username and Password.
Remember that your username and password are case sensitive. Click here to find your password. You will receive an email with your username and password.
How do I change my Username and/or Password?
First, log in to the site using your username and password. You will then see a link at the very top of the page called "Profile" where you can change your contact information, email address, username and password.
I rode last year, but my saved information does not show in this year's account.
You must register using your same username/password and email from last year to see your saved information. If you registered with a new username/password or email this year, let us know and we'll fix it for you.
What is a Personal Page?
A personal page is an online promotional tool to use when asking people to join your team or to make a donation. You have a default personal page created for you; personalize this page by logging in to access your Participant Center.
Do I have to change my personal page?
A compelling personal page attracts and engages supporters and is a creative expression of your commitment to create a world free of MS. Customize your page by selecting the layout and style that works best for you.
What is the difference between making my personal page private or public?
Your name appears in the participant search list so anyone accessing the site can support you. Setting your personal page to private means your name will not appear and only people you personally invite will be able to support you.
How do I unsubscribe from email?
Towards the bottom of each email message is a link to opt out of email communications. Be careful - if you decide to opt out you won't receive any email from us other than receipts for gifts.
How do I change my personal fundraising goal?
How can I see who has donated to me?
Log in to your account and click the Progress link in the top navigation menu; this will allow you to view your donor list and any donations.
How do I change my team name or team goal?
Only the team captain has the ability to change the team name and goal by logging in to My Account and clicking the Team link in the navigation menu.
What is a team message?
This is a special message of encouragement each team member will see when s/he logs in. As team captain, simply log in to My Account and click the "Update Message to Team" button.